Who We Are

The Kindred Spirits Gift Shop, LLC is a division of
The Pet Guardian, LLC

Welcome to the Kindred Spirits Gift Shop, LLC, where "soulful" keepsake gifts, gift baskets, and charitable jewelry to "lift the Spirit" are our specialty!

Here at the Kindred Spirits Gift Shop, LLC, we are also delighted to prepare custom gourmet food baskets, hostess sets, and stand-alone gifts for real estate professionals, property management companies, hospital gift shops, veterinary offices . . . and the list continues. Please call us, and let’s discuss your unique gift-giving needs!

We understand it is not always easy choosing “the” perfect gift for those near and dear to your heart. We know there are a mind-boggling number of e-tailors with whom you can shop because we too are busy, discriminating consumers. We know that you have a choice and very much appreciate that you have chosen us!

You will find we have down-to earth values.  Because of our mission to better the lives of companion animals and because of who we are as individuals in our everyday lives, we are 100 percent committed to earning your trust and respect while delivering great products to you and your gift recipients. Connections of the heart are important to you and they are for us also.  We love what we do -- hand picking every unique product to make gift giving convenient and affordable. Let our inspirational gifts and gift baskets alleviate all of the guesswork on what you can give to the special people in your life.

In addition to our commitment to you, our valued customer, we promise you:

• A secure place to shop 24/7 from the comfort of your own home or office
• High-quality products with great style and value you and your gift recipient will love and cherish
• Clear communication and respectful, superior customer service
• Our best efforts to stock the products you are excited about, and prompt shipping

If for any reason you do not feel we are living up to these commitments or just want to give us a little feedback, good or bad, send us a note at sales@kindredspiritsgiftshop.com.

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Conditions of Use

While the Kindred Spirits Gift Shop, LLC makes every effort to ensure the accuracy of all information on this site, we will not be held liable for any direct or indirect loss relating to your use of this website. In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company.

Your Privacy

Your privacy is guaranteed. We sincerely appreciate our customers and understand the value of protecting your rights. Under no circumstances do we sell or rent our customer names, addresses, or any other customer information whatsoever. We only use your name, e-mail address, telephone number, mailing address, and credit card information to process your orders. This information is stored in a secure database and is only available to individuals with proper authorization.

After your order has been filled, your credit card information is deleted from our database. Please remember that when you use a link to go from our website to another website, our website's privacy policy will no longer be in effect. You will be subject to the rules and policies of that site, and we encourage you to review them.

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Commitment to Data Security

The security of your information, transactions, and money is the top priority of the Kindred Spirits Gift Shop, LLC and The Pet Guardian, LLC. All credit card transactions are handled by PayPal, who automatically encrypts your confidential information in transit from your computer to PayPal's using the Secure Sockets Layer protocol (SSL).

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Ordering

Secure on-line ordering is available for Visa, MasterCard, American Express, or Discover through our own merchant account, or Visa, MasterCard, American Express, Discover, and Electronic Check through PayPal.

We do not add any credit card surcharges. We will accept personal checks; however, please allow 7 additional days for your check to clear. Besides ordering on-line, you may also order by calling us at 303-450-7297.  We will begin processing your order upon receipt of your order form, but we cannot ship until payment is received and has cleared.

Colorado Orders: All deliveries within Colorado are subject to the applicable sales tax. Delivery by courier in the Denver metro area is available.  Please call us before placing your order so we can provide up-to-the-minute delivery rates for your packages. Additionally, you may arrange to pick up your order from us at no charge. But please call first!

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Personalized Gift Card

A personalized message will be sent with your gift basket. Simply enter your message in the "Gift Card Message" section when ordering. Unless you wish to remain anonymous to the recipient, be sure to sign your name!  However, if you forget, we will contact you!

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Gift Wrapping Options

We have an exquisite selection of metallic kraft and wrapping papers, cellophane papers, tissue papers, and coordinating ribbon to wrap your gift for a stunning presentation.  We will choose the appropriate wrapping materials to fit the theme of your gift.

To order gift wrapping, simply select "Please Gift Wrap" during the checkout process.  Please be sure to also include your heart-felt message for the gift enclosure card in the "Shipping Instructions," also found during the checkout process. 

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Receipts/Statements

Because the majority of our shipments are shipped directly to the gift recipient, we do NOT include any payment information with the order. You will receive an automated receipt by e-mail when you place your order. Receipts by mail are available upon request.

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Pricing, Availability, and Limits

Prices, specifications, and availability of products are subject to change without notice. Published prices do not include shipping, handling, sales tax, and insurance. We will notify you of any corrections or changes and ask for your approval before we complete your order. We will not complete your order until we have your approval. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order.

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Substitutions

Our inventory is constantly changing due to the discovery of new items, the availability of products from suppliers, the discontinuation of products by suppliers, and seasonal changes. Substitutions may sometimes be necessary, but quality will never be compromised. Products and containers will only be substituted for other items with an equal or greater value, with no additional cost to you and only with your prior approval.

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Returns, Exchanges, and Refunds

Customer satisfaction is very important to us. Although individual situations and circumstances will vary, our general policy is shown below. Please don't hesitate to contact us if you have any questions or concerns.

If an item is unsatisfactory, please send us a detailed e-mail within 5 days of receipt of your order. Please do not discard any item, as we may issue a call tag to pick up the order. Refunds, either full or partial, will be determined upon review.

To return or exchange an item, send an e-mail to us within 5 days of receipt of your order indicating your reason for return. Please note: Returned items must be in new condition with unopened packaging and products intact. Shipping costs for returns or exchanges will be your responsibility. Refunds or credits do not include original shipping and handling charges. Note: Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale.

If an item is returned to us unopened because it was refused or declared undeliverable, you have the option to re-ship and to pay the additional shipping charges. Or if you wish to cancel the order, we will give you a 50% credit, excluding the shipping charges, to cover our restocking costs.

Most often, our delivery providers (UPS, USPS) have a signature release waiver and will leave packages at their own discretion (front porch, backdoor, neighbor, etc.) if they feel it is a secure location. Tracking information is provided on all packages (excluding APO/FPO addresses) as proof of delivery. We are not responsible for lost or stolen packages after delivery, but we will assist you with putting a tracer on the package for recovery or for a refund from the delivery carrier.

Insurance is provided on all our items. If a product arrives broken or damaged during shipment, send an e-mail to sales@kindredspiritsgiftshop.com within 5 days, and we will arrange shipping for you to exchange the item at no charge to you. Please keep the original box and packaging so a claim can be filed with the delivery provider. 

Domestic Shipping

All orders are shipped F.O.B. destination once credit is approved. In an effort to deliver all products in a timely manner, your order may be fulfilled in multiple shipments. If any item in your order is delayed or back ordered, we will ship the items when they become available. You may receive more than one shipment for each order. 

Note: We do not ship to APO/FPO or P.O. Box addresses.

All orders are shipped Monday through Friday only, 9 a.m. to 5 p.m. Sunday delivery is not available. Overnight air shipping is not available for Saturday or Sunday delivery. Delivery time is from point of order fulfillment in Castle Rock, Colorado, not order placement. If your package is lost or damaged, please send us an e-mail at sales@kindredspiritsgiftshop.com or contact us at 303-450-7297.

During the check-out process, you may select a shipping method.  You may choose from United Parcel Service (UPS) and the United States Post Office (USPS) .  Please be sure to select which service you desire under your preferred shipper that best fits your time schedule and budget.  Insurance is automatically included within the shipping rate.

UPS: 

USPS:

IMPORTANT NOTE:  We are sorry, but gift baskets CANNOT be shipped via USPS due to dimensional weight and measurements and are not shipped outside the United States.

International Shipping

Shipping for small international packages via USPS Priority Mail International, only, is available.